FUZQYL / AFTER-SALES SUPPORT
A clear route to a resolution.
Last updated: October 16, 2026
30-day requests
Request an eligible return within 30 days after receipt by emailing your order number and reason. Change-of-mind items must be unused, complete, in original condition, and securely packaged.
Contact us before returning
We provide eligibility guidance and the authorized destination. Do not use the registered address without authorization. Retain return tracking and proof of postage.
Faulty, damaged, or incorrect goods
Report problems promptly, including available photos of the goods and packaging. Appropriate remedies and necessary return costs are handled under applicable consumer protections. Ordinary unused-item conditions do not override statutory remedies.
Costs and eligibility
Customers normally pay change-of-mind return postage. Original delivery charges are refundable where required by law or otherwise agreed. Any lawful exclusions must be disclosed before purchase.
Refunds and exchanges
We notify you after reviewing the return. Approved refunds normally go to the original payment method, subject to legal deadlines. Bank posting times vary. Exchanges depend on availability and eligibility.
Cancellations and legal rights
Request cancellation promptly; fulfillment may prevent it. Nothing here restricts mandatory rights concerning faulty, misdescribed, or undelivered goods.