FUZQYL / CUSTOMER CARE
Support for your next outing.
Get in touch
For product questions, order updates, payment concerns, delivery issues, or after-sales assistance, email service@fuzqyl.com or call +86 134 3052 1068.
Customer service is available 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8). Messages received outside these hours are reviewed during subsequent service hours.
Help us identify your request
- Include your order number and checkout email.
- Describe your question or the requested correction.
- For damaged or incorrect goods, attach relevant product and packaging photographs when available.
Keep affected goods and packaging while we review the issue. Never email full card details, passwords, or verification codes.
Before and after ordering
Ask about listed dimensions, materials, fit, or compatibility before purchasing kayaking accessories. Contact us promptly for address changes or cancellations; we cannot guarantee changes after fulfillment begins.
Eligible returns may be requested within 30 days after receipt. Read our Return & Refund Policy.
Return destination
Contact support for return instructions. Our registered address is not automatically a return facility.